Digital Workforce

AI-Powered Digital Workforce: Your 24/7 Supply Chain Command Center

In today’s complex supply chains, seeing problems isn’t enough — you need a workforce that takes action. FourKites’ Intelligent Control Tower™ goes beyond traditional automation with an AI-powered Digital Workforce that:

Eliminates 80% of routine tasks while maintaining complete accuracy
Increases shipment handling capacity by 40% without adding headcount
Transforms unstructured data into immediate action across your network
Operates 24/7, automatically resolving issues before they impact operations

This isn’t just automation. This is real-time intelligence with the power to act.

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“Co-innovating and implementing the digital worker, Tracy, has helped Unilever teams in the U.S. make our supply chain management more efficient. Within four weeks, we observed notable improvements to exception management and tracking quality. Tracy provides useful information and streamlines processes for our teams by proactively identifying risks, coordinating with carriers, and taking immediate action. This allows our people to focus on strategic initiatives.”

– Shwetha Balagali, Senior Manager Logistics NA – Capabilities & Excellence, Unilever

Handle Complex Networks

Each Digital Worker adapts to each of your data trading partners’ unique processes and systems. They read emails, process varied documents, and manage updates across your entire network – no standardization required.

Connect Fragmented Systems

With 90% of supply chain data locked in emails, documents and messages, Digital Workers are essential. They effortlessly transform this unstructured information into coordinated action across your network.

Turn Intelligence Into Action

When issues arise, Digital Workers do more than alert — they act. They understand context and respond appropriately, whether rebooking appointments or automatically adjusting shipment priorities – freeing your teams to focus on more meaningful tasks.

Scale Without Friction

Digital Workers handle routine tasks 24/7, letting your team focus on strategy. As your supply chain grows, they adapt to new partners and processes, helping you manage more volume without adding headcount.

FourKites Digital Workers

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How It Works: AI That Understands Your Supply Chains

Advanced Pattern Recognition Contextual Decision Making Zero Friction Continuous Evolution

Advanced Pattern Recognition

Supply Chain Understanding

Powered by data from 1,600+ global companies, our AI understands the complexities of supply chain operations from day one thanks to 1.6B+ supply chain events processed annually. It recognizes patterns in:

Communication flows across partners
Document structures and data formats
Response patterns and escalation paths
Company-specific workflows and rules

Contextual Decision Making

Smart Execution

The Intelligent Control Tower evaluates situations in real time, already automating 500K+ decisions daily, and executes appropriate actions based on:

Business impact assessment
Historical success patterns
Current operational capacity
Custom business rules and priorities

Zero Friction

Works with Existing Systems

Deploy without disrupting your current operations. Our Digital Workers are live in under four weeks and integrate through:

Standard email communications
Existing web portals
APIs and EDI connections
Document processing systems

Continuous Evolution

Always Learning, Always Improving

Your Digital Workforce gets smarter with every interaction with a target of a 15% efficiency gain per quarter, thanks to:

Learning from successful resolutions
Adapting to new scenarios
Expandiing capability scope
Improving decision accuracy

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Purpose-Built on the World’s Largest Supply Chain Dataset

Unlike generic AI models, our Digital Workers are trained on proprietary data from 1,600+ leading companies, representing over 5 billion shipments. This real-world supply chain intelligence means they understand:

Facility-specific requirements and preferences
Industry-standard workflows and exceptions
Early warning patterns for potential disruptions
Complex partner relationships and dependencies

One Platform, Complete Digital Workforce

While others offer point solutions requiring multiple vendors and integrations, FourKites provides:

A complete suite of supply chain-specific Digital Workers
Pre-built, battle-tested workflows for every major supply chain process
Seamless coordination between all Digital Workers
Single vendor simplicity for procurement, security, and compliance

Enterprise-Ready Implementation

Get the benefits of advanced AI without the complexity:

Deploy in weeks, not months
No coding or process changes required
Works with your existing systems and partner networks
Built-in compliance with enterprise security standards
24/7 expert support from our dedicated team

Proven at Global Scale

Our Digital Workforce operates at a scale that matters for enterprise operations:

Processing 150+ million shipments annually
Supporting 1,600+ global companies
Reducing manual work by 70-80%
Maintaining 99.9% service levels
Operating across 200+ countries and territories and 34 languages

This isn’t experimental technology – it’s enterprise-grade AI built on the world’s largest supply chain dataset, proven at global scale, and ready to transform your operations today.

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Transform Your Supply Chain with Intelligent Agentic Workflows

The Future of Supply Chain Management is Here

While others are building point solutions or basic automation, FourKites has created the industry’s first complete System of Supply Chain Agents – powered by the world’s largest proprietary supply chain dataset.

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