“Success is where intelligence and data connect.” – FourKites Customer Roundtable 2025
Last week, our FourKites superusers and friends gathered at our HQ in Chicago for a jam-packed day of learning, connection, and all things AI and supply chain orchestration at our Customer Roundtable. With plenty of fresh insights, good coffee, and even better company, the vibe was collaborative, forward-looking, and fun.
We kicked things off with a warm welcome from Anand Ravindran, VP of Customer Operations, before diving into our tech vision and product roadmap, courtesy of Priya Rajagopalan, President of Product, Technology and Operations and Karthik Rajagopal, EVP of Product. Think: sneak peeks, future-forward strategy, and a healthy dose of excitement about what’s coming down the pipeline.
Throughout the day, we zeroed in on three big themes that are shaping the future of supply chain visibility and what’s next for this space:
A leading food production company’s Associate Director of Customer Service shared how their team is leveling up customer visibility using FourKites. Their session hit home for many — especially during the Q&A, where folks were curious about the nitty-gritty of implementation and impact.
Then our very own Austin Fry, Senior Customer Success Manager, took the mic to break down best practices and lead some hands-on breakout chats, generating many great ideas among participants.
Representatives from a major logistics management company walked us through their phased approach to scaling FourKites across their operations. It was structured, smart, and incredibly relatable:
After that, Stephen Dyke from our team jumped in with a live demo of our Digital Workers Tracy and Sam — yes, FourKites’ agentic AI solutions are here and already solving real-world problems.
The afternoon’s showstopper was a fascinating deep dive from a global consumer goods company, showing how they’ve reimagined their security monitoring with FourKites.
Key takeaways included:
And the result? Better ops, better tracking, and less time wasted on tedious manual tasks.
John Barrett, Senior Product Manager at FourKites, wrapped it up with a reality check on the cost of staying reactive — and how proactive strategies (and the right tech) can seriously move the needle on things like stockouts, OTIF penalties, and avoidable expedites.
Between sessions, attendees jumped into breakout groups to share wins, swap ideas, and trade war stories. One of the biggest takeaways: You’re not alone — there’s a whole network of FourKites pros out there navigating the same challenges. And the best part is that everyone’s down to help.
As one attendee put it:
“It’s so helpful to hear how others are using FourKites. We’re all solving similar problems — just with slightly different flavors.”
Events like this customer roundtable showcase what makes the FourKites experience unique: our thriving community of supply chain innovators. While we’re proud of our technology, it’s the collaborative ecosystem we’ve built that delivers transformational results.
These events provide invaluable peer learning opportunities for our current customers. For those considering FourKites, they offer a glimpse into the supportive community you’ll join — one where collective knowledge accelerates everyone’s success.
The FourKites difference extends beyond our platform capabilities to our approach to customer success:
Whether you’re a current customer looking to deepen your engagement or exploring how FourKites can transform your supply chain, we invite you to experience our community-driven approach.
Current customers: Head over to the FourKites Community portal to access these resources and join the conversation.
And for everyone: Mark your calendar for FourKites Summit 2025, August 26-27 in Chicago. The FourKites Summit is the pinnacle of supply chain transformation — bringing together the brightest minds in supply chain innovation for two days of transformative insights, hands-on learning, and exclusive networking.
