Customer Connect AI

Transform OTIF from Penalty Risk to Competitive Advantage

Poor delivery performance costs companies up to 10% in lost revenue and strains customer relationships that took years to build. Add major retailer penalties of $500+ per missed delivery, and the impact hits both your top and bottom line.

While traditional systems might count your penalties after the fact, our AI Digital Workers, part of FourKites’ Intelligent Control Tower™, prevent delivery failures by identifying risks weeks in advance and taking intelligent action before your customers are impacted.

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Customer Connect AI
Shipping yard with trucks

Stop delivery disruptions before they cost you money. AI that predicts risks and responds automatically to protect your customer commitments.

Customer Connect AI

AI-Powered Intelligence Prevents OTIF Failures

Our advanced AI analyzes data from over 3 million daily shipments across the world’s largest transportation network to:

  • Predict delivery failures weeks before impact
  • Prevent costly OTIF penalties of 3-5% of order value
  • Calculate cascading impacts across your customer orders
  • Automatically initiate recovery actions
  • Transform reactive tracking into proactive prevention

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AI Digital Workers: Your 24/7 OTIF Command Center

Our Digital Workers don’t just track shipments – they autonomously protect your customer commitments:

  • Monitor real-time status across all orders and shipments
  • Intelligently prioritize actions based on customer impact
  • Automatically coordinate recovery plans with carriers
  • Proactively communicate updates to all stakeholders
  • Reduce manual coordination by 40-60%
  • Improve on-time delivery rates by 5-10%

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Customer Connect AI
Customer Connect AI

Strategic Intelligence That Protects Revenue

Transform OTIF from a penalty risk into a competitive advantage:

  • Cut expedited shipping costs by 15-20%
  • Reduce inventory carrying costs by 10-15%
  • Eliminate premium freight costs up to 2-3x standard rates
  • Convert OTIF data into predictive intelligence
  • Enable data-driven strategy and planning

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What’s Included

Order Twin

Order Twin

Creates a digital model of your orders by connecting to your existing enterprise systems, providing real-time updates and risk analysis to show exactly what could be impacted by potential delays

RTTV

Real-Time Transportation Visibility

Maintains live tracking across all transportation modes through direct carrier integration, accurately predicting delivery times and automatically detecting potential disruptions before they impact deliveries

Digital Worker 1 - Tracy

Coming Soon!

Digital Worker

Manages carrier communications automatically, coordinating updates and rescheduling deliveries to protect OTIF scores

Who Does This Help?

Sales and Customer Service

  • Transform customer relationships with AI-powered delivery reliability
  • Make confident commitments backed by predictive intelligence
  • Prevent issues before they impact customer satisfaction
  • Enable proactive, data-driven customer communications
  • Accelerate account growth through perfect order performance

Supply Chain & Logistics Teams

  • Move from reactive tracking to predictive prevention
  • Stop OTIF failures weeks before they occur
  • Cut expedited shipping costs by 15-20%
  • Transform carrier performance through AI-driven insights
  • Automate 40-60% of manual coordination work
  • Enable intelligent, automated issue resolution

Customer Service Teams

  • Eliminate reactive issue management through AI prevention
  • Get instant visibility into order status and predicted risks
  • Enable proactive, automated customer communications
  • Improve satisfaction scores by 3-5%
  • Focus on strategic customer relationships

Finance Teams

  • Eliminate OTIF penalties (up to 3-5% of order value)
  • Reduce premium freight spending by 15-20%
  • Optimize working capital through predictive insights
  • Improve cash flow through better delivery performance
  • Cut inventory costs by 10-15% through intelligent planning

Executive Leadership

  • Protect up to 10% of revenue at risk from customer churn
  • Transform your supply chain into an AI-powered competitive advantage
  • Reduce operational costs by 20-30%
  • Lead the market in delivery performance
  • Drive strategy with predictive intelligence

Turn OTIF Excellence into Competitive Advantage

Companies using Customer Connect AI are transforming their delivery performance.

See how our AI Digital Workers can transform your OTIF performance from a cost center to a competitive advantage.

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